Prepare a report, including cover page, case study summary, use questions as headings, and reference page with APA 7th edition format.
Question to ans-
1. Did Zoom have a competitive advantage in 2020? If so, what was the source of the advantage?
2. Outline any threats that Zoom faced in 2020. How would you characterize Zoom’s response to these threats? Would you have taken a different course of action? Justify your answer.
3. Looking forward to a world after the pandemic, what should Zoom do to sustain its performance?